A shipping policy is a document that informs customers about the conditions around the shipping of goods from an ecommerce store
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. It is a best practice for managing customer expectations and should be included on your website. Here are some key elements to include in your shipping policy:
Shipping options: Inform customers about the different shipping options you offer, such as overnight, standard, air mail, international, domestic only, etc.
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Shipping costs: Clearly state how much each shipping method will cost the customer
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Delivery times: Inform customers how long each shipping method will typically take
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Handling time: Let customers know how long your handling time will be between when an order is placed and when it gets shipped
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Order cutoff time: If orders must be placed before a specific time to be counted as placed during that business day, include this information
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